Softphone Download & Configuration

A "softphone" is a piece of software that you download to your computer which enables you to experience VoIP technology
and experiment with set up and call quality. You will also need a headset,.

We recommend the X-Lite which may be downloaded free from Counterpath: Click here for a recommended softphone

When you have downloaded it you must configure it - this is a fairly straightforward process and is described briefly below.

After installation and on running the program it will display the following screen.

This should be partially covered by the following

In which case press Add. If the screen above does not come up then Right click the phones screen which will display

Pressing SIP account options will get you the SIP Accounts screen above.

Pressing Add or if there is one already there Properties will show the following screen

Enter your name as you wish it to be seen as the CallerID for those people you call under display name.

Your Priory Computers extension in Username and also in Authorization user name

Your password in password.

In domain please enter sip.priorycomputers.net or, if instructed to by confirmation email, lon-pbx-N.priorycomputers.net.
[Where N can be any number from 1 to 7.]

Click on the proxy tab and enter nat.priorycomputers.net:5082 [or nat1 or nat2 as indicated in any email sent to you]

Then click on the Topology tab at the top.

and select Use local IP address at the top.

Click apply on the bottom right hand corner and we would expect it to immediately work with Priory Computers.

Dial 160 to try the echo test. You should hear everything you say echoed back to you.

Note: If after configuring the software you get one way audio problems these can be resolved by changing the following settings:

Options... Advanced... Audio Codecs and removing all but one (e.g., G711 uLaw) from the list of enabled codecs

Dial ***7469 (SEND)

Filter for Honor: Change the value of Honor first codec to 1 save and restart the application. [by closing and saving when asked]

*** The best quality is provided by the G.711 Codecs but this also needs a good internet link ***

You can obtain additional help on the Counterpath web-site where many users queries and answers are logged in their Forum
Counterpath Help

A note on Dialing plans:

to allow your xlite to use +44 as a prefix
    for the number you will need a dialing plan that strips the + sign and replace it
    with 00.

#1\a\a.T|+x.T;match=1;prestrip=2;match=2;prestrip=1;pre="00";